Terms and Condition

Customer Agreement with Tingkatz Pte

The mobile application known as “Hommyliciouz” is fully owned by Tingkatz Pte Ltd (UEN: 202006932W).

Important – please read these terms carefully. By using this mobile application or website you, the customer, agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you (the “Customer”) and Tingkatz Pte Ltd. (the “Company”).

Terminology

The following terminology applies to these Terms and Conditions, Privacy Notice & Policy and any or all Agreements. “User” ,”Guest”, “Neighbour” “Customer”, “You” and “Your” refers to you, the person accessing this website and affiliated mobile application, and accepting the Company’s terms and conditions.

“The Company”, “Ourselves”, “We” and “Us”, refers to our mobile application, Hommyliciouz or our Company, Tingkatz Pte. Ltd. “Party”, “Parties”, or “Us”, refers to both the Customers and ourselves, or either the Customer or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing applicable Laws of Singapore. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

    1. Privacy Statement

      Please refer to www.hommyliciouz.com (website) for our Privacy Policy

 

  1. Confidentiality
    • Customer records are regarded as confidential and therefore Tingkatz will not divulge to any third party, other than our marketing vendor or if legally required to do so to the appropriate authorities.
    • Customers undertake not to divulge the personal data or information of Home Chef at whose venue where the service was conducted or delivered.
  2. Cancellation Policy
      • When a Customer wishes to cancel a confirmed booking prior to the fulfilment of service, the cancellation policy as appended will apply.
    No. of Hours before Service Start Time Refund Amount to Customer
    72 hours and above 100
    Less than 72 hours No refund
    • Discounts applied via credits/promo codes are not refundable in cash.
    • The booking shall be deemed cancelled only upon acknowledgement of Tingkatz’s confirmation of your cancellation. Tingkatz reserve the right to cancel booking at any time at Tingkatz’s discretion with full refund of the booking amount to the Customer
    • Should a Home chef cancel a confirmed booking, Tingkatz will refund the Guest the full booking amount paid by the Customer, regardless of the lead time towards fulfilment date. An email notification will be sent to the Customer to inform him/her of the cancellation.
    • Maximum cancellation is 3 orders within 30 days. After a Customer cancels 3 orders within 30 days there will be no refund provided to the customer on the 4th cancellation made regardless of the cancellation duration prior to meal delivery.
    • The cancellation quota is reset back to maximum 3 times within the calendar month.
    • Tingkatz shall not bear any liability for any cost, expense, loss or damage that the Home chef or Customer may suffer or incur, as a result of either party’s cancellation of a booking.
  3. Disclaimer, Exclusions and Limitations
    • All content, including software, products, services, information, text and related graphics contained within or available through the site are provided to you on an “As Is” , “As Available” Basis.
    • All photos in the website and in mobile application are for illustration only and may not be representative of the actual dish or meal delivered to customer.
    • Tingkatz make no representations or warranties of any kind, either express or implied, as to the operation of the mobile application or website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions to this mobile application or website.
    • Tingkatz does not warrant or guarantee that:
      • the mobile application, website or any of their respective features or function will operate error- free or uninterrupted
      • defects will be corrected
      • mobile application or the site and / or its servers will be free of viruses or harmful code
      • content and information available shall continue to be available
      • any specific result from use of mobile application or website
    • Therefore, Tingkatz shall disclaims any express or condition including relating to accuracy, timeliness, completeness, non-infringement or quality results for any particular purpose or those arising by law, statute, usage of trade or course of dealing.
    • Tingkatz shall be excluded from all liability for damages arising out of or in connection with your use of this mobile application or website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profit was foreseeable) damages caused to your computer, mobile, computer software, systems and programs, and the data thereon or any other direct or indirect, consequential and incidental damages.
    • Tingkatz put high priority in food safety measures. All Home Chefs registered with Tingkatz will be exposed all the guidelines stipulated by Singapore Food Authority (SFA). However, Tingkatz shall not hold any responsibility if Home Chef did not complete the Home Chef’s service, the conduct of the Home Chef, the Health of the Home Chef, the state and quality of the meal provided by the Home Chef.
    • Tingkatz shall disclaim all liability arising from injuring, deterioration of health or death resulting in consumption of food provided by Home Chef.
    • These Terms and condition and foregoing liability disclaimer shall not affect mandatory legal rights that cannot be excluded under Applicable Law.
  4. Acceptance & Termination of Customer Agreement
    • By filling in all the details and upon checkout from either the mobile application or website, you as the customer, is deemed to have read, understood, accepted and agreed with the terms of this Agreement.
    • Customer may terminate this Agreement by giving Tingkatz an email notice of Seven (7) days. The Termination date shall commence after the end of the notice period
      • Should there be a booking made by the Customer prior to the Termination date, Customer hereby agrees to the Cancellation policy as stated in clause 3 of this Agreement.
  5. Undertaking by Customer
    • As a condition for the usage of this mobile application or website, you warrant that all information rendered by you is true, accurate and complete to the best of knowledge of the Customer at the time of disclosure.
    • Customer under 18 years old will need to seek parental consent.
    • Customer accepts that should there be any changes to the services rendered by the Home Chef, Tingkatz or the Home Chef may inform the Customer by text message, a phone call, communication from the mobile apps or an email.
    • Customer undertakes to disclose his / her allergy to the Home Chef. If there is any ingredient that is known to the Customer as a source of his / her allergy, Customer is responsible to inform or check with the Home Chef. Therefore, Customer further waives any right of claims or indemnity from Tingkatz if Customer suffers from an allergy attacks or becomes unwell after consuming food offered by the Home Chef.
    • Customer shall consume the food within the time window stated on the time stamp or within 2 hours upon receiving the food whichever is earlier.
    • If Customer has any adverse experience with the Home Chef or feeling unwell after consumption of the food, Customer undertakes to inform Tingkatz.
    • Tingkatz provides insurance coverage for Home Chef for medical bills from Customer who suffers from food poisoning arising from consumption of food provided by Home Chef. The insurance company may investigate the case when a claim arises. The compensation payable shall be fully determined by the insurance company.
  6. Payment
    • Payment must be made immediately by Customer at the point of accepting Home Chef booking on mobile application or website. Payment can be made available by the methods provided at our mobile application and website.
  7. Other Terms
      • Log Files

    Tingkatz uses Internet Protocol (IP) addresses to administer the website, study the trends, gather comprehensive demographic information for aggregate use, and track user’s movement. Personal identifiable information are not connected to IP addresses.
    For system administration, our web servers will automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL to detect usage patterns and troubleshooting purposes. This information will only be used by the Company and will not be shared with third parties

        • Cookies

    Similar to most interactive website, we use cookies to recognise your browser or device, study user interest and provided you with essential features and services including:

        • Recognising you when you sign in to use our services
        • Keeping track of your specified preference
        • Keeping track of your items stored in your cart
        • Preventing fraudulent activity
        • Improving security

    Cookies enable the functionality of this area and ease the usage process.

        • Linking policy
        • Creation of link to this Website: Without Prior written consent, Tingkat discourage any creation of link to any page of this website. User who create a link to a page of this website shall do so it at their own risk.
        • Creation of link from this Website: Tingkatz does not monitor or review the content of third parties websites which are linked to from this website. We will not be accountable for the content, privacy policies or practices of such third party websites. All the contents, materials or opinions expressed on such website shall neither by constitute as an endorsement by Tingkatz nor regarded as the publisher. Tingkatz hereby disclaims all liability for any failure of products or services offered or advertised at third party websites. As such, we encourage User to evaluate the security and trustworthiness of third party website before revealing any personal information to those sites. We will not accept any responsibility for any loss or damages resulting from your disclosure of your personal information to third party websites.
        • Intellectual Property

    Ownership: The intellectual property and the material in and to the platform are owned, licensed to or controlled by Tingkatz, our licensors, or our service providers. We reserve the right to enforce its intellectual property to the fullest extent of the law

        • Electronic Communication
        • Communication with Tingkatz can be done by sending messages, emails or other communication mode from your desktop or mobile device. You consent to receive communications from us electronically. You consent to receive communications from us electronically, such as text, mobile push notices, emails, notices and messages on this site.
        • You may communicate, submit suggestions, idea, comments , questions or other information provided the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights ( including publicity rights) or otherwise distressing to third parties or objectionable. Contents should not contain software viruses, commercial solicitation, mass mailing or any form of “spam: or unsolicited commercial electronic messages. Tingkatz may not review posted content regularly but reserve the right (but not the obligation) to remove or edit such content.
        • Force Majeure

    Both parties shall not be liable for any failure for non- performances of any obligation under any Agreement if the termination of the contract is due, in whole or in part, directly or indirectly to an event beyond our reasonable control including but not limited to any force majeure event such as terrorism, war, political insurgence, riot, earthquake, flood or any other natural or man-made sources that is unforeseeable and beyond our control.

        • Waiver

    Our failure to enforce the performance of any provision of this Agreement shall not constitute a waiver of these terms. Additionally, our failure to exercise any right or remedy that we are entitled hereunder shall not cause a diminution of the obligations for this Agreement. Such failures shall not affect the right later to enforce these Terms and would still be entitled to use our rights and remedies in any other situation where you breach these terms.

        • General

    Governing Law: The usage of the website, mobile application / platform and/ or the services shall be governed by and construed in accordance with Singapore law and you consent to these terms and conditions and to the exclusive jurisdiction of the Singapore courts in all disputes arising out of such usage.

        • Modification

    Tingkatz reserves the right to change, add or delete the terms and consition of this Agreement or any portion there of from time to time in its sole discretion where it deems it necessary and reasonable for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the mobile application / website.

    Tingkatz may change, discontinue any aspect of the services at any time including availability of any feature, database or content. We may set limits on certain features and services or restrict your access to all or parts of this website or mobile apps without notice or liability for technical or security reasons to prevent against unauthorised access, loss of, or destruction of data or at our sole discretion that you in breach of any provision of this Agreement or of any law or regulation. The continuation of your usage of the mobile application or website will indicate acceptance by you of such modifications.

Home Chef Agreement with Tingkatz

The mobile application known as “Hommyliciouz” is fully owned by Tingkatz Pte Ltd (UEN: 202006932W).

Important – please read these terms carefully. By using this mobile application or website you, the customer, agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you (the “Customer”) and Tingkatz Pte Ltd. (the “Company”).

Terminology

The following terminology applies to these Terms and Conditions, Privacy Notice & Policy and any or all Agreements. “Home Chef”, “You” and “Your” refers to you, the person accessing this website and affiliated mobile application, and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our mobile application, Hommyliciouz or to our Company, Tingkatz Pte Ltd “Party”, “Parties”, or “Us”, refers to both the Home Chef and ourselves, or either the Home Chef or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Home Chef in the most appropriate manner for the express purpose of meeting the Home Chef’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing applicable Laws of Singapore. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

    1. Privacy Statement

      Please refer to www.hommyliciouz.com (website) for our Privacy Policy.

 

  1. Confidentiality
    • Customer records are regarded as confidential and therefore Tingkatz will not divulge to any third party, other than our marketing vendor or if legally required to do so to the appropriate authorities.
    • Customers undertake not to divulge the personal data or information of Home Chef at whose venue where the service was conducted or delivered.
  2. Cancellation Policy
      • When a Customer wishes to cancel a confirmed booking prior to the fulfilment of service, the cancellation policy as appended will apply.
    No. of Hours before Service Start Time Refund Amount to Customer
    72 hours and above 100
    Less than 72 hours No refund
    • Discounts applied via credits/promo codes are not refundable in cash.
    • Home Chef put up the listing via mobile application / website as an offer of service. Should the Customer accepts the offer and make payment via mobile application or website, the Home Chef Booking is considered confirmed. Thereafter, Home Chef is obligated to perform the commitments as per the Home Chef Listing at the time, date and location specified in our mobile application / website
    • Should a Home Chef cancels a confirmed booking, Tingkatz will refund the Customer the full booking amount paid by the Customer, regardless of the lead time towards fulfilment date. An email notification will be sent to the Customer to inform him/her of the cancellation.
    • Home Chef is advisable to cancel the booking as soon as possible if you are feeling unwell. Tingkatz reserve the right to ask Home Chef to provide proof of medical certificate
    • For cancellation without reason made by Home Chef, Tingkatz reserve the right to levy a charge to cover administrative expenses of $5 or 20% of the price of posted meal or dish whichever is higher.
    • Tingkatz may terminate Home Chef account if Home Chef’s account has $0 balance and the charges is not paid in 30 days. To reactivate the account, cancellation penalty has to be fully paid.
    • Tingkatz shall not bear any liability for any cost, expense, loss or damage that the Home chef or Customer may suffer or incur, as a result of either party’s cancellation of a booking.
  3. Copyright of Uploaded Content
    • The copyright of all the uploaded content by Home Chef including pictures and words will belong to Tingkatz Pte Ltd once the content is posted on our platform including mobile application and website.
    • Tingkatz Pte. Ltd. reserves the right to reuse the pictures and words posted by Home Chefs.
  4. Platform Fee
    Home Chef Type Platform fee % Availability per month (days) Min. Listing Min. Transaction a Month Qualification
    Full timer 16% >12 3 15 One day BFH training
    Part timer 18% 5 to 12 2 5 Online BFH training
    Hobbyist 20% >0 to 4 1 1 Online BFH training
    • The Platform fee shall be at 20% for all the transaction. Rebates will only be provided at the end of the month when Home Chef meets the criteria of part timer or full timer. The rebates shall be 2% or 4% of the Home Chef revenue for that month for part timer and full timer respectively.
    • Part of the Platform fee will be used to purchase insurance coverage for Home Chef in the event of any medical claim from Customer arising from consumption of food prepared by Home Chef.
  5. Disclaimer, Exclusions and Limitations
      • All content, including software, products, services, information, text and related graphics contained within or available through the site are provided to you on an “As Is” , “As Available” Basis.
      • ii. All photos in the website and in mobile application is for illustration only and may not be representative of the actual dish or meal delivered to customer.
      • iii. Tingkatz make no representations or warranties of any kind, either express or implied, as to the operation of the mobile application or website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions to this mobile application or website.
      • iv. Tingkatz does not warrant or guarantee that:
        • The mobile application, website or any of their respective features or function will operate error- free or uninterrupted
        • Defects will be corrected
        • Mobile application or the site and / or its servers will be free of viruses or harmful code
        • Content and information available shall continue to be available
        • Any specific result from use of mobile application or website

    Therefore, Tingkatz shall disclaims any express or condition including relating to accuracy, timeliness, completeness, non-infringement or quality results for any particular purpose or those arising by law, statute, usage of trade or course of dealing.

    • Tingkatz shall be excluded from all liability for damages arising out of or in connection with your use of this mobile application or website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profit was foreseeable) damages caused to your computer, mobile, computer software, systems and programs, and the data thereon or any other direct or indirect, consequential and incidental damages.
    • Tingkatz put high priority in food safety measures. All Home Chefs registered with Tingkatz will be required to go through and pass the online basic food hygiene practices and guidelines training. To qualified as a full timer, Home Chef will need to go through one day basic food hygiene training accredited by Singapore Food Authority (SFA).
    • Home Chef shall allocate time for Food Hygiene Officer (FHO) to enter the premises to perform audit to ensure compliance.
    • Home Chef shall be fully responsible to complete the service to the Customer according to the booking, ensure that Home Chef is in best of health, and quality of the meal provided.
    • Tingkatz shall disclaim all liability arising from injuring, deterioration of health or death resulting in consumption of food provided by Home Chef.
    • These Terms and condition and foregoing liability disclaimer shall not affect mandatory legal rights that cannot be excluded under Applicable Law
  6. Acceptance & Termination of Home Chef Agreement
    • By filling in all the details and submitting his / her Home Chef Listing for Tingkatz’s approval either the mobile application or website, you as the Home Chef, is deemed to have read, understood, accepted and agreed with the terms of this Agreement.
    • Home Chef may terminate this Agreement by giving Tingkatz an email notice of Seven (7) days. The Termination date shall commence after the end of the notice period
    • Should there be a booking made by the Customer prior to the Termination date, Customer hereby agrees to the Cancellation policy as stated in clause 3 of this Agreement.
  7. Undertaking by Customer
    • As a condition for the usage of this mobile application or website, you warrant that all information rendered by you is true, accurate and complete to the best of knowledge of the Customer at the time of disclosure.
    • The Permissible age as Home Chef shall be 18 years old.
    • iii. Home Chef undertakes to comply all the guideline for Residents preparing food under HDB / URA’s home based small scale business scheme. For more information, Home Chef may visit:
    • Home Chef undertakes that he/she shall not suffer from or is a carrier of food-borne diseases or suspected to be suffering from, or to be a carrier of food-borne diseases.
    • Home Chef undertake not to serve any endangered species
    • Home Chef is obligated to inform Tingkatz if they have been involved or still under investigation in any past food poisoning cases resulting from food contamination or had a business that restaurant license had been revoked.
    • Home Chef is obligated to supply and cook food and beverage represented as per the Home Chef Listing specified in Tingkatz’s mobile application / website.
    • Should Home Chef requires to make any changes that differ from the food as per specified in Home Chef Listing, Home Chef shall undertake to disclose the changes immediately to Tingkatz and the Customer not later than 24 hours before Home Chef service is rendered.
    • Home Chef undertakes the responsibility to disclose any ingredient offered that is known to be a common source of allergy. Home Chef shall also take all the remarks especially when the Customer revealed their allergy and concern to the Home Chef.
    • Home Chef agree that Tingkatz is neither liable to Home Chef nor the Customer in the event a Customer is unwell after ingesting food or beverage offered by Home Chef.
  8. Payment
    • Tingkatz Pte. Ltd. shall make payment to Home Chef via interbank transfer to the Home Chef’s designated account.
  9. Other Terms
      • Log Files

    Tingkatz uses Internet Protocol (IP) addresses to administer the website, study the trends, gather comprehensive demographic information for aggregate use, and track user’s movement. Personal identifiable information are not connected to IP addresses.
    For system administration, our web servers will automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL to detect usage patterns and troubleshooting purposes. This information will only be used by the Company and will not be shared with third parties

        • Cookies

    Similar to most interactive website, we use cookies to recognise your browser or device, study user interest and provided you with essential features and services including:

        • Recognising you when you sign in to use our services
        • Keeping track of your specified preference
        • Keeping track of your items stored in your cart
        • Preventing fraudulent activity
        • Improving security

    Cookies enable the functionality of this area and ease the usage process.

        • Linking policy
        • Creation of link to this Website: Without Prior written consent, Tingkat discourage any creation of link to any page of this website. User who create a link to a page of this website shall do so it at their own risk.
        • Creation of link from this Website: Tingkatz does not monitor or review the content of third parties websites which are linked to from this website. We will not be accountable for the content, privacy policies or practices of such third party websites. All the contents, materials or opinions expressed on such website shall neither by constitute as an endorsement by Tingkatz nor regarded as the publisher. Tingkatz hereby disclaims all liability for any failure of products or services offered or advertised at third party websites. As such, we encourage User to evaluate the security and trustworthiness of third party website before revealing any personal information to those sites. We will not accept any responsibility for any loss or damages resulting from your disclosure of your personal information to third party websites.
        • Intellectual Property

    Ownership: The intellectual property and the material in and to the platform are owned, licensed to or controlled by Tingkatz, our licensors, or our service providers. We reserve the right to enforce its intellectual property to the fullest extent of the law

        • Electronic Communication
        • Communication with Tingkatz can be done by sending messages, emails or other communication mode from your desktop or mobile device. You consent to receive communications from us electronically. You consent to receive communications from us electronically, such as text, mobile push notices, emails, notices and messages on this site.
        • You may communicate, submit suggestions, idea, comments , questions or other information provided the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights ( including publicity rights) or otherwise distressing to third parties or objectionable. Contents should not contain software viruses, commercial solicitation, mass mailing or any form of “spam: or unsolicited commercial electronic messages. Tingkatz may not review posted content regularly but reserve the right (but not the obligation) to remove or edit such content.
        • Force Majeure

    Both parties shall not be liable for any failure for non- performances of any obligation under any Agreement if the termination of the contract is due, in whole or in part, directly or indirectly to an event beyond our reasonable control including but not limited to any force majeure event such as terrorism, war, political insurgence, riot, earthquake, flood or any other natural or man-made sources that is unforeseeable and beyond our control.

        • Waiver

    Our failure to enforce the performance of any provision of this Agreement shall not constitute a waiver of these terms. Additionally, our failure to exercise any right or remedy that we are entitled hereunder shall not cause a diminution of the obligations for this Agreement. Such failures shall not affect the right later to enforce these Terms and would still be entitled to use our rights and remedies in any other situation where you breach these terms.

        • General

    Governing Law: The usage of the website, mobile application / platform and/ or the services shall be governed by and construed in accordance with Singapore law and you consent to these terms and conditions and to the exclusive jurisdiction of the Singapore courts in all disputes arising out of such usage.

        • Modification

    Tingkatz reserves the right to change, add or delete the terms and consition of this Agreement or any portion there of from time to time in its sole discretion where it deems it necessary and reasonable for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the mobile application / website.

    Tingkatz may change, discontinue any aspect of the services at any time including availability of any feature, database or content. We may set limits on certain features and services or restrict your access to all or parts of this website or mobile apps without notice or liability for technical or security reasons to prevent against unauthorised access, loss of, or destruction of data or at our sole discretion that you in breach of any provision of this Agreement or of any law or regulation. The continuation of your usage of the mobile application or website will indicate acceptance by you of such modifications.

HommyLiciouz

Easy Homecook Food Sharing